Training

Build Skills.
Strengthen Teams.
Communicate with Confidence.

Strong strategies require teams who know how to execute them.

At Chartwell, we equip leaders and teams with the skills, tools, and confidence to communicate effectively, navigate complex situations, and represent your organization with clarity.

Our training programs are practical, customized, and grounded in real-world scenarios – helping your team apply what they learn immediately. From media and crisis training to messaging and presentation coaching, we focus on building capabilities that strengthen your organization from the inside out.

We align training with your broader communications and organizational strategy so your team isn’t just learning skills, they’re reinforcing your brand, message, and reputation in every interaction.

Because effective communication isn’t just planned – it’s practiced.

Chartwell has 35 sessions that have been customized for clients and industries and well-received throughout the country.

Media Training

We prepare spokespeople to engage confidently with media through interview training, message development, and on-camera practice.

Crisis Communication Training

We equip your team to respond effectively in high-pressure situations with scenario-based training, message development, and response frameworks.

Messaging & Communications Training

We help teams understand and apply your core messaging ensuring consistency, clarity, and alignment across all communications

Critical Conversations

We equip your team to handle high-stakes conversations with the right messaging, approach, and composure so nothing is left to chance when it matters most.

Presentation & Executive Coaching

We support leaders in delivering clear, confident, and compelling presentations for internal and external audiences.

Workshops & Team Training Sessions

We deliver interactive, customized workshops tailored to your organization’s needs, challenges, and goals.

Scenario-Based Simulations

We create real-world scenarios and exercises that allow teams to practice communication strategies in a controlled, high-impact environment.

Built for the industries we serve

Our work is grounded in deep experience across the sectors we know best – credit unions, economic development, education, healthcare, and nonprofit organizations.

We understand the unique challenges, audiences, and opportunities within each and tailor every strategy accordingly. Because effective marketing and communications isn’t one-size-fits-all. It’s informed, intentional, and built for your world.

Training for Your Industry.

Good communication under pressure takes practice, especially when the audience is a reporter, board, donor, customer, patient, or community stakeholder. Chartwell provides media training, crisis communication training, executive coaching, and scenario-based exercises that prepare leaders and teams for interviews, presentations, difficult conversations, and unexpected situations. We offer more than 30 training sessions, each customized to address your organization’s priorities, audiences, and communication challenges.

Credit Unions & Financial

For credit unions and financial institutions, trust can be tested quickly by a fraud issue, service disruption, merger, difficult member questions, or media inquiry. Chartwell provides media training, crisis communication training, executive coaching, and scenario-based practice for leaders and frontline teams. We help employees communicate clearly, stay on message, handle sensitive questions, and represent the organization confidently when an issue affects member trust, reputation, or public confidence.

Economic Development

Economic development leaders may have only one meeting, site visit, or presentation to make a strong case for their community. Chartwell prepares executives, board members, and staff through presentation coaching, media training, message development, and scenario-based practice. Teams learn how to answer tough questions, talk about regional strengths without sounding scripted, and communicate consistently with site selectors, business leaders, elected officials, media, and community stakeholders.

Education

From campus issues and difficult announcements to media interviews, presentations, and major milestones, education leaders need to communicate clearly and confidently. Chartwell provides media training, executive coaching, crisis communication training, and scenario-based exercises for colleges, universities, private schools, and school districts. We prepare administrators and spokespeople to handle questions, deliver key messages, and represent the institution well with students, families, employees, boards, media, donors, and the broader community.

Healthcare

Healthcare leaders and physicians need to communicate in a variety of settings ranging from media interviews and community presentations to service-line announcements and crisis response. Chartwell provides healthcare media training, executive coaching, crisis communication training, and scenario-based practice. We prepare spokespeople to explain complex information, answer difficult questions, protect patient trust, and represent the organization confidently when speaking with patients, employees, media, community stakeholders, and other important audiences.

Nonprofit

Nonprofit leaders and board members speak for the organization in many settings, from donor conversations and community meetings to media interviews and difficult public moments. Chartwell provides nonprofit media training, executive coaching, critical conversations training, and scenario-based practice. We help staff and board members explain the mission clearly, answer challenging questions, communicate with donors and stakeholders, and represent the organization with confidence when visibility and trust are especially important.

Problems we solve

“Our spokespeople aren’t confident with media.”

We provide hands-on training that builds confidence, sharpens messaging, and prepares your team for real-world interviews.

“We’re not prepared for a crisis.”

We equip your team with the skills, frameworks, and practice needed to respond quickly and effectively under pressure.

“Our messaging isn’t being communicated consistently.”

We train teams to understand, internalize, and apply your messaging across all interactions.

“Our leaders need stronger communication skills.”

We coach executives to communicate clearly, confidently, and strategically in high-visibility situations.

“We need more than theory; we need practical training.”

We deliver interactive, scenario-based sessions that translate directly into real-world application.

“Our team needs to be aligned and prepared.”

We ensure your team is equipped to represent your organization consistently, confidently, and effectively.

Training Packages

Our training sessions are designed to build skills, strengthen teams, and elevate performance through engaging, interactive experiences. Whether you’re looking to address a single priority or develop capabilities across your organization, our sessions are customized to your organization and needs and delivered in a format that encourages participation, practical application, and immediate impact.

Chartwell offers more than 30 professional development training sessions, delivered to organizations and associations nationwide for over a decade. All sessions develop the communication skills and foundational knowledge for effective leadership, high-performing teams, and thriving organizations. Here’s a link to just a few of the sessions we provide. The following options can be enhanced in the following ways:

• Half-day or full-day workshop formats
• Executive or leadership breakout sessions
• Follow-up coaching or reinforcement sessions
• Custom toolkits or training materials

While all our training packages are customized for each client, we can provide packages to group several training options together.

Tier 1:

Single Session

Your team walks away with focused skill-building in a high priority area immediately applicable to their daily work.

$2,250 - $3,000

One customized training session (typically 60–90 minutes)
Topic selection aligned to organization’s priorities
Customized content and real-world application exercises
Supporting materials and takeaways

Tier 2:

Session Series

Your team builds connected skills across complementary areas, reinforcing and extending the impact.

$4,500 - $5,500

Two customized training sessions (60-90 minutes each)
Topic selected to complement and reinforce learning objectives
Customized content and real-world application
Supporting materials and takeaways
Reinforcement of key concepts across both sessions
Optional pre/post-session alignment with leadership

Tier 3:

Training Program

Your organization experiences a meaningful shift in communication skill and professional development culture. The investment in your team carries forward into everyday work.