healthcare

crisis communications

healthcare crisis communications

Perhaps nowhere is crisis communications more important than in a healthcare organization.

At Chartwell Agency, our 20 years of experience in developing clear messages will serve you well, especially if the message is difficult to send. From doctor crisis communications to hospital crisis communications, we understand how to deliver a critical message clearly and impactful, while also tempering the severity of the situation with our delivery.

Whether a large global crisis like the unfolding of the COVID-19 pandemic, or a smaller-scale situation in your own hospital, trust Chartwell to deal with the unthinkable in a professional way and contain the crisis as much as humanly possible.

Crisis Communications for Healthcare Organizations

Doctor crisis communications and hospital crisis communications have several important elements in common. In order to communicate effectively, especially in the face of the worst-case scenario, your plan needs to be in place long before you need it. At Chartwell, we understand the forward-thinking nature of crisis communications for healthcare organizations, and our clear strategic plan will be tailored to your specific needs and put in place proactively. We are both transparent and patient-centered, and we understand the regulations that need to be dealt with in the medical field. Therefore, the plan will not only be legally sound, but it will clearly mitigate the effects of the crisis as well.

Crisis communications certainly has come to the forefront during the pandemic of COVID-19, but it is also important in times of legal crisis or during data breach. Being able to communicate clearly to those within your organization and outside of it during a crisis is of the utmost importance.

As a crisis communications marketing agency, we understand the importance of tone and message, and we partner with our clients to do the following:

Create and prepare workshops to prepare staff
Research possible risks
Create a customized objective that will address these risks
Prepare crisis response and decide who will deliver it
Create simulation activities to train the stakeholders
Conduct training and mock trials to practice messaging and responding to hard questions

No matter what the crisis, with Chartwell Agency managing your message and delivery,

you will be able to weather the storm and get back to the regularly scheduled business of making people well. Crisis communications for healthcare organizations is more important than you realize, and Chartwell will manage your communication in a way that leaves your organization in a positive light.

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