healthcare customer service training
Even if you have the smartest doctors and most innovative medical equipment in the world, if your patients are experiencing long wait times, uninformed staff or confusing instructions, then everything else won’t mean a thing.
At Chartwell, we have over 20 years of experience with training, and when you engage in healthcare organization customer service training, your whole operation will run more smoothly. This will lead to more patient satisfaction, more referrals, and a general sense of ease at your healthcare organization or hospital.
Considering that most people who walk through your doors are nervous enough because they are experiencing some sort of medical problem, a little training will go a long way in creating a more relaxed, friendly atmosphere for your new and often nervous patients.
Healthcare Organization Customer Service Training
Customer service training is a much larger feat than you would imagine, and there are many aspects to consider to make your organization run more efficiently. We start with teamwork for your hospital or healthcare organization, because if you work together well, you will be able to better communicate with your patients. We will make clear the vital role you play in dealing with customers, and share valuable communications insight concerning speaking, listening, and non-verbal communication. Our customer service training also puts special emphasis on phone techniques, and how to deal with patients who are angry and agitated.
So why does your staff need special training? Why can’t you just tell them to smile more and speak clearly? Well, of course that would be a great place to start, but healthcare organization customer service training and hospital customer service training have many benefits for your organization.
Benefits include the following:
At Chartwell, we are committed to your success, and our healthcare organization customer service training will help you in ways you cannot even anticipate.
With a happier staff and more satisfied patients, you will continue to reap the rewards of the training long after we have left.